Return and Refund Policy – SureMyShop

We want you to receive the products you ordered in satisfactory condition.

Eligible Returns

You may request a return or replacement if:

• The product arrives damaged or defective.
• You receive the wrong product.
• The product differs significantly from its description.

Reporting a Problem

Please contact us within 48 hours of delivery and provide your order details, a description of the issue, and clear photos or videos where applicable.

Refunds and Replacements

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability. Approved refunds will be processed through the original payment method where possible.

Non-Eligible Returns

Returns may not be accepted for change of mind, incorrect orders placed by the customer, or products damaged through misuse, except where applicable consumer protection laws provide otherwise.

Special Orders and Sourcing

Products specially sourced or ordered on request may have different return conditions, which will be communicated before the order is confirmed. These conditions do not override applicable consumer rights.

Contact Us

For returns, refunds, or order concerns, contact SureMyShop through our website.